Recovery for the travel industry has varied widely based on differing responses to the virus and the pace at which restrictions have been lifted. Some countries in the APAC region, for instance, began easing restrictions in May, permitting some local travel. Also in May, European countries began lifting restrictions on businesses, and we are already seeing increased user demand for...
To round out our Great Minds in Travel series, we spoke with Pablo Delgado Díaz-Pache, CEO of hotelier solution platform Mirai to discuss not only the situation at hand but how his team is communicating with their customers and partners. As things seem to be changing by the day, how do you prioritize the business decisions you are making? We...
When will things be “normal” again? It’s the single most pervasive question in travel today and one of the most difficult to answer. Full recovery will not happen overnight - and will likely not even happen in 2020. It will happen city by city, state by state, intraregionally, and then internationally, as we collectively enter a new sort of normal...
Our next Great Mind is Richard Harris. He is the CEO of <intent>, the data science company for travel and e-commerce. <Intent> uses machine learning to make real-time predictions about user behavior and value. Richard shared with us a few ways that <intent> quickly responded to the current global crisis. What are you doing in the short term to address...
Across the globe, domestic travel is expected to be the first category to recover from COVID-19. While consumer expectations and confidence will be a big driver of mid-to-late recovery trends, the first signals leading to initial demand growth will be policy changes. One of the biggest questions remaining for travel marketers is, “How will consumer behavior change throughout the rest...
For the first time since the lockdowns across Europe began, we are beginning to see an increase in hotel searches week-over-week, indicating that markets are tentatively entering a recovery phase. As we look forward to the rest of May, we can expect an increase in hotel searches as countries enter different phases of easing restrictions. While we can prepare for...
When the Koddi team made the journey home to begin working from our new remote offices, many of us wondered how the culture that we’ve worked so hard to build would transition to working remotely. As it turns out, living out our core values and building culture while working remotely has come naturally to Koddiyaks across the organization. Embracing new...
In our first two weeks of the Great Minds in Travel series, we looked at how travel technology companies were viewing and responding to the current climate. Now we are shifting our focus to operators of hotels. We had the opportunity to chat with Javier Delgado Muerza, the Chief Commercial & Digital Officer of the family-owned Iberostar Group, to gain...